jaya2 Privacy Policy — Your Data, Your Rights

This Privacy Policy describes how jaya2 ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players who register and use the jaya2 online betting platform at jaya2.club. It applies to all users of the platform, including those who access jaya2 via the website or the mobile app.

jaya2 is committed to handling your personal data responsibly and transparently. We understand that privacy matters deeply to our players in Bangladesh, and we have designed our data practices to reflect that. By registering on jaya2, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

This Privacy Policy should be read alongside the jaya2 Terms and Conditions, which together form the complete legal framework governing your use of the platform.

jaya2 collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically through your use of the platform.

jaya2 uses your personal data for the following purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent.

• Account Management: To create, maintain, and secure your jaya2 account, including login authentication and account recovery.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, and other supported payment methods in BDT.
• Identity Verification (KYC): To verify your identity and age in compliance with anti-money laundering regulations and responsible gaming obligations.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance through live chat and email.
• Platform Improvement: To analyse usage patterns and improve the jaya2 platform, game selection, and user experience.
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
• Responsible Gaming: To monitor betting patterns and identify players who may need responsible gaming support or intervention.
• Legal Compliance: To comply with applicable laws, regulations, and requests from competent authorities.
• Marketing Communications: To send you promotional offers and updates about jaya2 — only if you have opted in to receive such communications.

jaya2 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms and Conditions you agreed to when registering — including account management and payment processing.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate Interests: Processing carried out for jaya2's legitimate business interests, such as fraud prevention, platform security, and service improvement — where these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as receiving marketing communications. You may withdraw consent at any time by contacting support or updating your account preferences.

jaya2 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data with the following categories of recipients only where necessary and under strict confidentiality obligations:

• Payment Processors: bKash, Nagad, and other payment service providers receive the minimum data required to process your transactions.
• Identity Verification Providers: Third-party KYC service providers who assist with age and identity verification.
• Technology Partners: Cloud hosting and infrastructure providers who store and process data on our behalf under data processing agreements.
• Game Providers: Licensed game studios whose games are available in the jaya2 Lobby may receive anonymised usage data for game performance purposes.
• Legal and Regulatory Authorities: Where required by law, court order, or regulatory request, jaya2 may disclose your data to competent authorities.

jaya2 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account Data: Retained for the duration of your account and for 5 years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction Records: Retained for 7 years from the date of the transaction for financial compliance purposes.
• KYC Documents: Retained for 5 years after account closure or the completion of the business relationship.
• Support Communications: Retained for 2 years from the date of the last communication.
• Technical and Usage Data: Retained for 12 months from collection, after which it is anonymised or deleted.

When your data is no longer required, jaya2 will securely delete or anonymise it so that it can no longer be linked to you as an individual.

jaya2 uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. We use the following types of cookies:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Preference Cookies: Remember your settings and preferences, such as your preferred language or display options.
• Analytics Cookies: Help us understand how players use jaya2 so we can improve the platform. Data collected is aggregated and anonymised.
• Marketing Cookies: Used only if you have opted in to receive personalised promotions from jaya2. These are not used to track you across other websites.

As a jaya2 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the jaya2 support team via live chat or email. We will respond within 30 days of receiving your request.

jaya2 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption on all data transmitted between your device and jaya2 servers.
• Encrypted storage of sensitive data including passwords and payment information.
• Two-factor authentication options for account login.
• Regular security audits and penetration testing of the jaya2 platform.
• Strict access controls ensuring only authorised jaya2 staff can access player data.
• Automated monitoring systems that detect and alert on suspicious access patterns.

While jaya2 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your jaya2 account and never share your login credentials with anyone.

jaya2 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on or use jaya2 under any circumstances.

If jaya2 becomes aware that personal data has been collected from a person under 18, we will immediately close the associated account, delete all related personal data, and forfeit any balance in the account. If you believe a minor has registered on jaya2, please contact our support team immediately.

The jaya2 platform does not contain links to external third-party websites. All navigation within jaya2 stays within the jaya2.club domain. This Privacy Policy applies solely to data collected and processed by jaya2 and does not cover any third-party services you may access independently.

Game providers whose titles appear in the jaya2 Lobby operate under their own privacy practices for data collected directly through their game interfaces. jaya2 is not responsible for the privacy practices of third-party game studios.

jaya2 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your personal data, jaya2 will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of jaya2 after the effective date of any changes constitutes acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how jaya2 handles your personal information, please get in touch with our support team. We are available 24/7 via live chat and aim to respond to all privacy-related requests within 30 days.

You can also reach us by email at the address listed in the footer of this page. For questions about responsible gaming or account closure, please visit the Responsible Gaming page.